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BELOW ARE QUESTIONS WE GET ASKED A LOT! IF YOU DON'T FIND THE ANSWER THAT YOU NEED BELOW, FEEL FREE TO USE THE FORM ON THE "CONTACT" PAGE TO GET IN TOUCH WITH US. 

How do I know which weekly layout will work for me? 
We have a free download of each of our weekly page samples so you can "try before you buy." Just print this one convenient file for each size you want to try -- each download includes one undated weekly page of each of our layouts. Use these for a day, or a week, or until you decide exactly which one works best for your life. There are trim marks included on each page so you can easily cut them down to their appropriate size! 

PLEASE NOTE! THE FOLLOWING LAYOUT SAMPLES ARE LAYOUTS THAT ARE AVAILABLE AS OF JULY 1, 2016. 

Personal Layouts
A5 Layouts
7x9 Layouts
8.5x11 Layouts 
Teacher Planner Layouts

What paper do you use?
We use an ultra-smooth, bright white, 80# paper (32#, 120 gsm). This paper is heavier than traditional color copy stock; it feels amazing, writes well, and prints wonderfully. Our paper is also archival and acid-free. This paper handles ink better than our previous paper, so there's less shadowing and bleed through. It’s perfect for all the pens you love to plan with.

What are planner add-ons? Will those be bound/punched into my planner?
We have several helpful add-ons that you can include in your Limelife Planner to help keep you more organized. If you'd like to order these add-ons, we will bind them into your planner unless you specify otherwise. As we have time and suggestions, we are happily adding more planner add-ons to our shop.

Shop here for Planner Add-Ons

How many add-ons can I include in my planner?
If you plan on purchasing one of our weekly planners, we recommend only adding 2 additional add-ons to your planner. If you are ordering a monthly planner, you can comfortably add 3-4 add-ons. Our Direct Sales add-on is our largest, so we would not recommend adding any other add-ons to your weekly planner if you've included the Direct Sales add-on. 

Can I put add-ons in a notebook?
Yes! We highly recommend adding some of your favorite and most helpful add-on sections to your Limelife Notebook!

Shop here for Notebooks

Can I make changes to the cover of my planner?  Can I make changes to a removable cover design?
Simply put, yes. If you would like for the font to be in pink instead of rainbow or if you'd like your favorite quotation to replace the one we have chosen for the cover, all you need to do is leave us a note in the 'notes' section during checkout. You can change the quotes, colors of text, and colors of the other graphic elements (except the flowers on the Jane/Betsy/Michelle covers) or use a cover element from one planner cover style in another. We happily accommodate most of the requests sent to us. Please be as specific as possible regarding your request and be sure to check the spelling when submitting as we use exactly what is written, as it is written.  There is no character limit for quotations, as we will adjust the font sizing to accommodate. Please be advised, though, no proofs will be given. 

If you forget to enter your request in the notes section, you may send us a separate email with a change request, and we will do our best to make the change as long as it's within 24 hours of placing the order. Please be advised that due to time constraints and email volume we do not always email back regarding the change request. If we have a problem we will contact you, otherwise, we do our very best to take care of it. 

Please also be advised that Personal and A5 sized inserts do not come with cover.  We do have dashboards available.

Shop here for Interchangeable Covers

Shop here for Dashboards

Can I change the monthly or weekly pages?
At this time, unfortunately we cannot change things regarding the layouts (colors, margins, etc) of the monthly or weekly pages.
 
Do you have daily pages?
Yes! We offer daily layouts in A5 size (shop here), personal size (shop here) and also in a 7x9 specialty notebook (shop here).  These are undated and can be used anytime.  Please note that because of our luxurious paper we cannot combine these in a coil bound planner - it would just be too thick.

What size coil do you use for your planners?
We use three different coil sizes, 3/4", 1" and 1 1/4" and pick the best one for the paper volume in your specific planner.

What is your shipping time?
Shipping time always fluctuates based on our current order volume and the complexity of each order. As a small and rapidly growing business, sometimes shipping times can be hard to calculate, but we always strive for UPS pickup within 10 business days. Items that are ready to ship and will not take as long as custom items include: stickers, mini notebooks, holiday notebooks, paper pads, and planner accessories. Keep in mind that when we have sales or new product launches, you can expect that shipping times might be longer than what we have posted on our homepage. We know the wait is hard and we do our very best to ensure it’s as short as possible. 

Why does it take so long?
Every single planner is made-to-order with your specific customization. This means we cannot mass produce planners.  This also means we never sell out of our custom items!  We use a small local printer, are committed to sourcing and assembling in the USA, and this saves us (and in turn, you!) money by ensuring there is no waste that has to be “eaten” from a bad sales estimate.

Can I change my order after it has been submitted?
We are happy to accept changes on any order for the first 24 hours after the order was placed. After this point, your order will be in production and we cannot make changes to the order. 

Is it true only 4 people work for your company?
It's true! We are truly a small business. Thank you for your support :)

Are your products returnable? Can I request to cancel my order?
Due to the custom nature of the products we sell, we cannot accept returns on orders for any reason. We will only allow cancellations of the orders within 24 hours. 

I got my shipping notification with tracking, but the tracking number isn't working.
Please allow 24-48 hours after the label was created for it to become active in the USPS system. Usually, the package will be scanned by the local post office here in Pennsylvania and the package will show tracking.  Please keep in mind that the USPS is not required to scan all packages and therefore it is entirely possible that the tracking info will not update at all before it shows up at your door. 

My planner arrived damaged or didn't arrive at all, what should I do?
Please contact us immediately at customerservice@limelifeplanners.com and submit pictures of the damage. We will work with you and the USPS to get an insurance claim started and replacement products sent out.

What's your typical response time for getting an email response?
We do our absolute best to answer every email within 72 business hours (3 business days) - this includes emails to our customerservice@limelifeplanners.com address as well as submissions via the Contact form on the website. Please do not message us on social media (Facebook, Instagram, Twitter) with customer service issues, as those are not monitored as often and we don't look to social media for customer service related issues. Please note that a 'business day' is M-F and does not include the weekends (we like to spend time with our families on the weekend!) or national bank or post office holidays. 

Can I visit your production location?
Yes! We have a production and retail facility located at 302 Market Street in Oxford, PA 19363. 

I would like to review your planner on my Blog/YouTube channel/etc. Who should I contact?
Please contact Katie, our Social Media Director at media@limelifeplanners.com. 

What if I have a problem?
Limelife Planners strives for Planner Perfection (with two capital P's!) but we are all human. We pride ourselves on our amazing customer service and ensuring our clients are completely satisfied. Please email us directly at customerservice@limelifeplanners.com if you have a concern or problem to create an open dialogue about the issue. We want to engage in a conversation and learn from and about our customer base, which is sometimes hard to do in the social media world we live in. If you tag us on social media it's possible we won't see it and we want to make sure that we are able to help. Besides, personalized interaction is increasingly rare these days. So, drop us a line! Don't we all need more warm fuzzies, anyway?

What happens if I dispute a charge?
Friends, this is a tough one.  If you have a problem or issue, we implore you to email us first.  We will find a solution to any problem, big or small.  If you dispute a charge with your bank or Paypal, for whatever reason, we cannot continue your transaction or help you any further with a solution. Disputing a charge is the very last action that a buyer should take after a solution has been attempted and no resolution can be found -- I can promise you that we would never, ever leave any of our customers without a resolution to any problem, big or small. 


I own an Etsy shop and/or I want to make coordinating stickers for my LL planner. What colors do you use?
These are the current colors for Limelife Planners. Beginning in the upper left-hand corner and going from top to bottom, left to right these are the colors we use for our months (Valentine is January, Heartbeat is February, Royalty is December, etc.) Feel free to make stickers and coordinating products for your Limelife Planner with these colors! We'd love to see what you're making :) Tag us on Facebook and Instagram! For a printable PDF of these colors, click here. 

I joined a Facebook Group about Limelife - that is administered by Limelife Planners staff, right?
No. While we are flattered by the Facebook Groups that have popped up in support of our products, we do not administer any of them. We do occasionally participate to launch exciting new stuff or discuss major changes because we love interacting with our customers. Please keep in mind that the rules of these groups are set by individuals who are not employed nor represented by our company. If you wish to request to be a member of any group with Limelife as the main topic, please understand that the guidelines and decisions made regarding censorship are set forth by that particular group's creators and have nothing to do with Limelife Planners, LLC in any official capacity.

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